Law is our Business. It has been since 1867.
Beginning as a small firm in Brierley Hill, our commitment to excellent client care has seen us grow into a company with offices across the West Midlands, Worcestershire and Gloucestershire.
Our long history has taught us that there are three things that clients value most in their solicitor and these have formed the basis of our guarantees to you.
For every client, we guarantee that:
- We will be clear on costs 100% of the time
- We will get the job done as quickly as we can
- We will ensure that you have direct access to your lawyer
Our Specialist Expertise
Any solicitor can say they are experienced in what they do. We go the extra mile to demonstrate our expertise. Many of our lawyers have undertaken independent assessments of their knowledge and skills. Our accreditations give you the assurance that you are dealing with a specialist.
Our Quality Standards
The Law Society is the representative body of solicitors in England and Wales. They assess practices for quality standards and issue their accreditation to solicitors who can demonstrate excellence in client care.
Lexcel certification is only awarded to solicitors who meet the high management and customer care standards set by the law society. As a Lexcel accredited practice we undergo rigorous independent assessment every year to ensure we continue to meet required standards of excellence in areas such as client care, case management and risk management.
In practical terms this means you receive:
- a timely response to all client communications
- regular and accurate cost estimates
- information on how charges will be calculated
Elaine Williams is a member of the Society of Trust and Estate Practitioners. STEP is the worldwide professional association for practitioners dealing with family inheritance and succession planning.
STEP helps to improve public understanding of the issues families face in this area and promotes education and high professional standards among its members.
STEP has 18,500 members across 80 jurisdictions from a broad range of professional backgrounds, including lawyers, accountants, trust specialists and other practitioners in this area.
STEP members help families plan for their futures, specialising in a wide range of activities, from drafting a relatively simple will to more complex issues surrounding international families, protection of the vulnerable, family businesses and philanthropic giving.
We take cyber security seriously and have invested in our IT systems and protection of those systems to significantly reduce the risk of a cyber security attack. We hold the Cyber Essentials certification. For further information please see www.cyberstreetwise.com\cyberessentials
Our Commitment to Excellent Client Care
We are commited to providing an excellent standard of client care to all our clients but should you have any concerns, our Client Care Policy and Procedure which explains how to raise a complaint and how your complaint will be dealt with can be accessed by clicking here.
Authorised and Regulated by the Solicitors Regulation Authority (SRA)
We are authorised and regulated by the Solicitors Regulation Authority. Our SRA Number is 564439. Clicking the badge below should take you to a confirmation page to confirm that we are regulated by the SRA and that our website is genuine.