The Law Society has developed a quality mark called Lexcel, which is only awarded to solicitors who undergo rigorous independent assessment each year to ensure they meet the required standards of excellence in areas such as customer care, case management and risk management.
Accredited firms get fewer complaints and claims against them than other firms, so if you want peace of mind and reassurance that you will receive a quality service, use a solicitor with the Lexcel quality mark.
All Lexcel accredited practices have been assessed to provide the following:
Commitment from all staff towards delivering enhanced customer care and regular updates for all clients on progress, cost and timescales
On-going consideration by the practice to the services to be provided to clients
Commitment towards the supervision of all staff within the practice to ensure that mistakes are at a minimum
A well managed legal practice
So if you need peace of mind and assurance that you will receive a first class service, shouldn't you be looking for the Lexcel quality mark?